Refund policy

Thank you for shopping with TNLVZN. We want you to love your gear. If something isn’t right, this policy explains how returns and refunds work.

Eligibility

You may request a return within 30 days of delivery if:

- The item is unused, unworn, and in its original condition
- Tags and packaging are intact (where applicable)
- You include proof of purchase (order number or receipt)

Items that are not eligible for return:

- Worn, washed, altered, or damaged items (unless damaged on arrival)
- Items marked Final Sale, Clearance, or “Non-Returnable”
- Personalized or custom-made items
- Gift cards

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

1. Contact us within 7 days of delivery at tnlvznadmin@gmail.com
2. Include your order number and clear photos of the issue and packaging
3. We will arrange a replacement or refund at no cost to you

How to Start a Return

1. Email tnlvznadmin@gmail.com with:
   - Full name
   - Order number
   - Item(s) you want to return
   - Reason for return
2. Wait for our return authorization and instructions
3. Ship the item to:

TNLVZN Returns
P.O. Box 16572
Tampa, FL 33687
United States

Do not ship a return until we confirm it. Unauthorized returns may be refused or delayed.

Return Shipping

- Buyer’s choice returns (wrong size, changed mind, etc.): You are responsible for return shipping unless we state otherwise.
- Our error / damaged / defective items: We cover return shipping.

We recommend using a trackable shipping method. TNLVZN is not responsible for returns lost in transit without tracking.

Refunds

Once we receive and inspect your return:

- Approved returns are refunded to the original payment method within 5–10 business days after approval
- Original shipping charges are non-refundable, except when the return is due to our error or a defective/damaged item
- Sale or promotional discounts may affect the refund amount (you are refunded what you paid)

Shopify / your bank or card issuer may take additional time to post the credit.

Exchanges

If you need a different size or style:

1. Request a return for the original item
2. Place a new order for the preferred item (subject to availability)

This is the fastest way to secure the replacement while stock lasts. If you’d rather we handle an exchange directly, email tnlvznadmin@gmail.com and we’ll help when inventory allows.

Late or Missing Refunds

If you haven’t received your refund after the timeframes above:

1. Check your bank or card account again
2. Contact your bank or card issuer
3. Email tnlvznadmin@gmail.com with your order number so we can investigate

Contact

TNLVZN
P.O. Box 16572
Tampa, FL 33687
United States
Email: tnlvznadmin@gmail.com