Shipping policy

This Shipping Policy explains how TNLVZN ships orders from our Shopify store.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

During peak periods, product launches, or promotions, processing may take longer. You will receive an email confirmation when your order is placed and another when it ships.

We do not ship on weekends or major U.S. holidays unless otherwise stated.

Shipping Methods & Delivery Estimates

Delivery estimates begin after your order ships (not from the order date).

Method | Estimated Delivery (after shipping)
Standard | 3–7 business days
Expedited (if offered) | 2-3 business days

Estimates are provided by carriers and are not guarantees. Delays caused by weather, carrier volume, address issues, or customs (for international orders, if offered) are outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on:

- Destination
- Order weight / package size
- Selected shipping method

Any free-shipping threshold or promotion will be shown at checkout when active.

Shipping Destinations

We currently ship to:

Contiguous United States (lower 48 states)

If your location is not supported at checkout, we cannot fulfill that order at this time.

Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number (when provided by the carrier). Track your package using the link in that email.

If tracking shows no movement for an extended period, contact the carrier first, then email tnlvznadmin@gmail.com with your order number.

Incorrect or Incomplete Address

You are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address:

- We may contact you to arrange reshipment
- Additional shipping charges may apply
- If we cannot reach you, we may refund the product cost minus original shipping (and any return-to-sender fees)

Lost, Stolen, or Damaged Packages

- Lost in transit: Contact us at tnlvznadmin@gmail.com. We will work with the carrier to investigate and, when appropriate, reship or refund.
- Stolen packages: Once a carrier marks a package as delivered, risk generally transfers to the delivery address. Contact your local carrier and file a claim; then email us so we can help document the issue.
- Damaged in transit: Email photos of the damage and packaging within 7 days of delivery. We will arrange a replacement or refund for approved claims.

International Shipping

We do not currently offer international shipping. That option will not appear at checkout.

Multiple Items / Split Shipments

If an order includes multiple items, we may ship everything together. In rare cases (restocks, preorders), we may split shipments and notify you by email.

Preorders & Made-to-Order Items

Preorder or made-to-order items ship according to the estimated window shown on the product page. That estimate may change; we will update you if there is a material delay.

Contact

Questions about shipping?
Email: tnlvznadmin@gmail.com

TNLVZN
P.O. Box 16572
Tampa, FL 33687
United States